1. Introduction
Welcome to Thyine ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.
2. Information We Collect
2.1 Personal Information
We collect several types of information from and about users of our service:
- Account Information: Name, email address, password, and profile information
- Payment Information: Billing address and payment method details (processed securely through third-party providers)
- Social Media Accounts: OAuth tokens and basic profile information from connected platforms (Twitter, LinkedIn, Facebook, Instagram)
- Usage Data: Information about how you use our service, including content created, posts scheduled, and engagement metrics
2.2 Automatically Collected Information
- Log Data: IP address, browser type, operating system, and timestamps
- Cookies: We use cookies and similar tracking technologies to track activity on our service
- Analytics: We use third-party analytics services to help us understand how users interact with our platform
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your transactions and send related information
- Send you technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Communicate with you about products, services, and events
- Monitor and analyze trends, usage, and activities in connection with our services
- Detect, prevent, and address technical issues and fraudulent activities
- Personalize and improve your experience on our platform
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
4.1 With Your Consent
We share information about you with third parties when you give us consent to do so, such as when you connect your social media accounts.
4.2 Service Providers
We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, including:
- Cloud hosting providers (Google Cloud Platform)
- Payment processors
- Email service providers
- Analytics providers
- Customer support tools
4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and penetration testing
- Access controls and authentication mechanisms
- Employee training on data protection
- Secure backup and disaster recovery procedures
6. Your Rights (GDPR Compliance)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights:
- Right to Access: You can request copies of your personal data
- Right to Rectification: You can request correction of inaccurate or incomplete data
- Right to Erasure: You can request deletion of your personal data
- Right to Restrict Processing: You can request that we restrict the processing of your personal data
- Right to Data Portability: You can request transfer of your data to another organization or directly to you
- Right to Object: You can object to our processing of your personal data
- Right to Withdraw Consent: You can withdraw consent at any time where we relied on consent to process your data
To exercise any of these rights, please contact us at privacy@thyine.agency
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your personal data, we will securely delete or anonymize it.
8. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.
9. Children's Privacy
Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal data, please contact us.
10. Cookies Policy
We use cookies and similar tracking technologies to track activity on our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Types of cookies we use:
- Essential Cookies: Required for the operation of our service
- Analytics Cookies: Help us understand how visitors interact with our service
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Track your activity to deliver relevant advertisements
11. Third-Party Services
Our service may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.
12. Changes to This Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. You are advised to review this privacy policy periodically for any changes.
13. Contact Us
If you have any questions about this privacy policy, please contact us:
- By email: privacy@thyine.agency
- By visiting our website: https://thyine.agency/contact